Access at Troubadour Canary Wharf Theatre
The accessible seats are held back and cannot be bought online. If you look at the seat map for a wheelchair space you will not find one, and you would be entirely reasonable to conclude there are none. There are. They are released direct to access customers on a first-come, first-served basis, specifically so that they reach the people who need them.
Access bookings here are handled by the venue's own access team rather than by us.
Where the seats are
Wheelchair positions are in row P of Districts 3, 4, 5 and 6.
Step-free seats sit in row P of Districts 4, 5, 7, 8, 9 and 10, with two more in row Q of Districts 3 and 6.
Both transferring and non-transferring patrons are provided for. Row P of Districts 4 and 5 puts you in the best-placed part of the auditorium, side on to the action.
Booking, and the card you may not need
You do not need an access card to book accessible seating. You simply do not get the discount without one.
If you want the discount there are two routes, and both need a Nimbus registration number: the venue's own access scheme, which is free and lasts three years, or the Access Card, which costs £15 for three years and is valid nationally. Registration runs to three steps and can take seven to ten days at busy times, and a ticket can be held for up to fourteen days while approval comes through.
Access Card holders get 33% off. Holders whose card carries the +1 symbol get 66% off their own ticket and their companion's.
Captions at every performance
Closed captions are available at every performance, free of charge. Because the show is staged in the round, the captions run on a pool of line-of-sight smart glasses that you book in advance, with tablets available instead if the glasses do not suit you. Stagetext provides the caption text and it runs in sync with the dialogue.
Most West End theatres offer a handful of captioned dates across a whole run. Here it is every performance.
Audio described and relaxed performances
No audio-described or relaxed performance dates have been announced yet. Audio-described performances are planned, so it is worth checking back.
Assistance dogs
Trained and registered assistance dogs are welcome.
Getting here and parking
There is no accessible parking on site, and there is a drop-off point. The estate's underground car parks have Blue Badge bays and are a short walk away through the malls, which is level and indoors for most of the route. Getting here has the car parks and the entrances.
Access FAQs
Is Troubadour Canary Wharf Theatre wheelchair accessible?
Yes, and it provides for both transferring and non-transferring patrons. The wheelchair positions and the step-free seats are listed by District and row above. They are not sold online, so you will not find them on a seating plan.
Why can I not see any wheelchair seats on the seating plan?
Because they are deliberately held back from online sale. They are released direct to access customers on a first-come, first-served basis so that they reach the people who need them, and they are booked with the venue's own access team rather than through a ticketing site.
Are there captioned performances at Troubadour Canary Wharf Theatre?
Every one of them, free of charge, rather than the handful of dates a run that most theatres offer. Book the smart glasses in advance; if they do not suit you, ask for a tablet instead.