Access and Facilities at His Majesty's Theatre

Step-free seating here means the Stalls, entered from Charles II Street at the side of the building. Nothing else is reachable without stairs: the theatre has neither a lift nor ramps.

Access bookings go through the venue's own access team on the theatre's official site, not through us.

How many stairs

Count on stairs to every upper level: the Royal Circle is 32 steps above the foyer, the Grand Circle 63, the Balcony 90. Inside each of those levels, every row is two steep steps above the one in front.

Coming in the front on Haymarket, you reach the foyer and Box Office without a step, and the stairs start after that. That includes the Stalls: reaching them from the foyer means a flight down, past the Stalls bar, and a second flight up into the auditorium, so a Stalls ticket alone doesn't get you round the stairs.

The side door on Charles II Street opens level into the back of the Stalls, and it is the step-free way in. Let any member of staff know when you arrive and they will walk you round to it.

The nearest step-free station

Piccadilly Circus has no step-free access. Green Park, about 1km away, is the closest station that does. Leave by the main entrance, head right along Piccadilly towards Piccadilly Circus, take the right turn down Lower Regent Street, then turn left into Charles II Street.

For a drop-off, Charles II Street is closest to the level-access entrance, and there are four Blue Badge bays opposite on Charles II Street.

Where the wheelchair spaces are

The Stalls has three dedicated wheelchair spaces, each 90cm by 90cm and on the aisle, with a seat alongside for a companion: E6 and E7, J6 and J7, M6 and M7. Transferring out of your chair? The Stalls aisle seats on the step-free door's side all work.

Where the accessible toilet is

The building has a single accessible toilet, at the back of the Stalls beside the Charles II Street door, with staff on hand before the show, through the interval and after the curtain.

Hearing loops, headsets and help with sight

Front of House lends infra-red headsets and hearing loops. Mention it when booking so you are seated in the right part of the auditorium. Access hosts are on hand to help visually impaired customers from arrival.

Captions and audio description are also available on your own phone through GalaPro, an app the theatre works with.

Captioned, signed and audio-described performances

None are scheduled for Phantom at the moment.

Assistance dogs, help at your seat and medication

Assistance dogs are welcome in the auditorium, or staff can look after yours while the show is on. If getting to a bar is difficult, an access host will take your drinks order and bring it to your seat; they're on duty for the whole performance. If you need to bring medication, food, drink or medical equipment, ask for a manager when you arrive, before the security check.

Strobe and flashing lights

The theatre warns that strobe and flashing lights are used here. For the show's own warnings, see Phantom's own page.

Bars

Five bars across four floors, serving from before the show and through the interval. The ones to know:

• Champagne Bar, in the foyer, step-free
• Stalls Bar, on the stairs down from the foyer
• Royal Circle Bar, with its own balcony over Haymarket, and the one to find
• Grand Circle bar, on that level

The theatre's own Phantom cocktails are served at the bars, and an order placed before the show is ready for you at the break. Contactless is preferred, but cash is still taken.

Toilets on every level

Every level has its own. Down in the Stalls, the Gents is 18 steps up and the Ladies either step-free or three steps up.

Bags, searches and the cloakroom

£3 for clothing and £5 for bags and suitcases. Every bag is searched on the way in, and large bags are discouraged, so bring as little as you can.

Entrances

The Stalls and Royal Circle come in through the main foyer on Haymarket. The Grand Circle and Balcony have their own separate entrances, so check your ticket before you queue.

Tips for the night

• Go up before you sit down. Each level has something worth seeing, and the Royal Circle Bar balcony over Haymarket is the bit people remember.
• The foyer is small. You get moved through it quickly, so do the looking upstairs.
• The bars and toilets get very busy at the interval. Go straight away rather than waiting, or order your drink before the show.
• If stairs are any kind of problem, book the Stalls and come in via Charles II Street, the one entrance with no stairs between you and a seat.

Call us on 020 7193 9050 for group bookings.