Access and Facilities at the Prince of Wales Theatre

The two levels here are very different, and it's the most important thing to know before booking. The Stalls are level from the street all the way to your row. The Circle is 70 steps up from the foyer, and there's no lift to it.

Access bookings and questions about specific requirements are handled by the venue, not by us. Go through the access team on the theatre's official site, and book wheelchair spaces in advance.

Arriving

The main entrance on Coventry Street is level with the pavement. Its automatic doors can be opened from a bell push, on the wall to your right as you face the building, or by staff at the Box Office counter. From the foyer it's level into the Stalls.

Trained access hosts are on hand throughout your visit. Make yourself known to a member of staff when you arrive, and they'll take you to your seat. Wheelchairs and scooters can be stored in the foyer.

Wheelchair spaces

Wheelchair users sit in the last two rows of the Stalls, T and U, on the aisle to the left of the centre block as you face the stage. On the operator's access plan, the spaces are U37 to U39 and T39 to T46. Transferring is possible too: J34, C37, C38 and the aisle seats of row A are among the seats you can move into from a wheelchair.

The Circle has no wheelchair spaces.

Lift

The only lift runs from the back of the foyer down to the Delfont Room, which is the Stalls bar, and the adapted toilet there. Nothing goes up to the Circle.

Accessible toilet

The adapted toilet is in the Delfont Room, and it's the only one in the building. Take the lift down from the foyer.

Hearing and sight

The theatre uses Auracast, which covers the whole auditorium. Receivers are handed out at the cloakroom before the show, with headphones or a personal induction loop, or connect an Auracast hearing aid straight to the signal through your phone's Bluetooth settings.

At every performance of The Book of Mormon you can also get captions or audio description on your own phone, through the GalaPro app.

The theatre publishes a visual story, as a video and to print, for autistic visitors and anyone anxious about a visit.

Captioned performance of The Book of Mormon

• Captioned: Saturday 7 November 2026, 2:30pm

No British Sign Language, live audio-described or relaxed performances of The Book of Mormon are scheduled.

Assistance dogs

Guide dogs and assistance dogs are welcome, and staff can look after your dog during the performance if you'd rather. Emotional support animals aren't guaranteed entry.

Parking

Disabled bays are nearby on Rupert Street and Whitcomb Street, and Q-Park Chinatown on Newport Place has two disabled spaces.

Bars

Each level has its own bar: the Delfont Room below the Stalls, which the lift reaches and which has proper seating, and the American Bar off the Circle foyer, up four steps and down six. Both sell drinks and snacks, but no hot food. The theatre is cashless, so bring a card or phone, and pre-order your interval drink when you arrive to skip the queue.

Toilets

On both levels: the Stalls toilets are down by the Delfont Room, and the Circle toilets are at the back of the Circle.

Cloakroom and bags

Staff check bags at the door. Coats and small bags can be left at the cloakroom for a small fee while space lasts; a suitcase or a large bag can't.